Refund policy

You can return any new, unused and unaltered item within 30 days of delivery of your item. However, you must inform us of your intention to return the item with 14 days of delivery.

Please Note: There is a 7% restocking fee for any return and refund of an item due to a change of mind. This is due to the banking and processing fees that we incur on every sale even when the item is returned to us.

Please note the following information for returns and refunds:

• Returned products must be in new, unused condition and include the original box and/or packaging with all packaging included.

• This excludes our custom name decals that are non refundable due to their custom nature which means we are unable to re-use them in any way if they were returned to us.

• Once your return is received and inspected by Little Tall Tales Studio (usually within 2 business days of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

• You are responsible for all shipping costs associated with getting your order back to our Australian location.
• For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment as we cannot be responsible for any returns that are lost in transit.
• All shipments must be prepaid; packages shipped with outstanding fees payable will be rejected. 
• Any decals that show signs of use (wear, dirt, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
• All our products are made to order, therefore all returned shipments due to customers not accepting the delivery or failing to give the correct address will incur a 15% surcharge as it costs us money to have the item returned to us. We also, will not refund any postage paid just as we don't for returned items.

Returns Address

The address for any returns to Little Tall Tales Studio is

P.O. Box 1604
Buderim
Queensland
4556
Australia

As above, we heavily recommend that you purchase tracking for your returned goods. Little Tall Tales Studio is not responsible for packages lost during return shipment. You will receive a confirmation email from Little Tall Tales when your return is processed which will include the full details of any refund.

Cancellation Policy

If you change your mind, it’s no problem at all. However, as we try and get orders together as quickly as possible to ensure you get the decals in as little time as possible, we ask that you notify us of any cancellation within 12 hours of ordering. On Expedited Orders (where available) we request notice to cancel within 4hrs of ordering. 

If we receive notification after this, we cannot guarantee that the item hasn’t been produced (they are made to order) or that it hasn’t been shipped, in which case we are unable to cancel the order.

Exchanges

• Please contact us within 12 days of delivery. Exchanges are only possible for decals of the same or lower value (a partial refund will be processed to cover the difference).
• As with the refund procedure, the returned products must be in new, unused condition and include the original box and/or packaging with all packaging included.
• You are responsible for all shipping costs associated with getting your order back to our Australian location.
• All shipments must be prepaid; packages shipped with outstanding fees payable will be rejected.